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Refund & Rescedule
Policy

Course Refund Policy

We understand that plans may change. Please review the following refund terms before enrolling:

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Refund Eligibility

  • Refund requests must be submitted within 7 calendar days of the in-person skills course start date.

  • Employer-paid course fees and Arizona ESA (Empowerment Scholarship Account) funds may not be eligible for refunds.

Refund Amount

  • Eligible refunds will be issued at 50% of the total course fee.

  • The remaining 50% is non-refundable.

  • In place of a refund, participants may choose to reschedule to another available skills session, coordinated via email with Naturalist Solutions.

Refund Process

  • To request a refund, email naturalistsolutions@gmail.com with your course and enrollment details.

  • Approved refunds will be processed within 15 business days.

Non-Refundable Fees

  • Any administrative or processing fees, if applicable, are non-refundable.

  • ESA funds are non-refundable.

After the Refund Period

  • No refunds will be issued within 7 calendar days prior to the in-person course start date.

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By enrolling in the course, you acknowledge and agree to this refund policy.

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Course Reschedule Policy

We aim to accommodate schedule changes whenever possible. Please review the rescheduling guidelines below:

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Reschedule Requests

  • Reschedule requests may be submitted up to 7 calendar days before the in-person course start date, provided another in-person course is available.

Reschedule Fee

  • An $80 USD rescheduling fee may apply to requests made less than 7 calendar days before the course start date.

Availability

  • All rescheduling is subject to availability. While we will make every effort to offer alternative dates, availability cannot be guaranteed.

After the Reschedule Window

  • Reschedule requests made less than 1 calendar day before the course start date may not be accepted.

  • No reschedules will be allowed once the course has begun.

Limitations

  • Each participant is allowed one (1) reschedule per in-person course.

  • After one reschedule, no further changes will be permitted.

No-Shows

  • Failure to attend the course without prior notice or without an approved reschedule will result in forfeiture of the full course fee.

Reschedule Process

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